Legal hub

General rules for how the platform operates: fair use, community standards, evaluation of profiles and opportunities, and moderation of content and conduct.

Requirements for creating an account, keeping credentials secure, representing an agency or business truthfully, and the conditions under which access can be suspended or revoked.

Professional standards partners agree to: honesty in credentials, respectful communication, no impersonation, no unsolicited scraping, and no circumvention of the platform on routed work.

Quality standards for public partner directory listings — accurate services, real portfolio, complete profile fields, and clear contact and availability information.

How partner referrals are qualified, attributed, and rewarded — including eligibility windows, self-referral rules, and cases where a reward may be denied or reversed.

How verification, partner levels, and certification signals are earned, reviewed, and maintained. These signals are quality indicators, not guarantees of performance.

How merchants request help, review partners, submit briefs, and engage with the platform. Covers acceptable requests, expectations, and communication standards.

When Unblock manages a project end-to-end, this policy covers scoping, milestone approval, QA, revisions, and payout release.

How disputes on scope, deliverables, or timelines are reviewed. Unblock may mediate based on scope, work delivered, milestone approvals, and platform rules.

Cancellation windows, milestone-based refunds, and the conditions under which fees or payouts may be adjusted after work has begun.

The cookies and similar technologies we use for authentication, preferences, analytics, and platform functionality, plus how to manage them.

How to request access, correction, export, or deletion of your personal data. Requests should be sent from the email associated with the account.

For merchants and partners with data processing obligations, a DPA is available on request. Contact us to review or execute the current version.

You may not use the platform for spam, harassment, misrepresentation, fake opportunities, scraping, malware, or any illegal or deceptive activity.

If a merchant, opportunity, referral, or project is introduced, routed, matched, or managed through Unblock, you may not bypass Unblock to avoid platform fees or agreed project terms.

Report spam, scraping, harassment, impersonation, or platform abuse. Reports are reviewed and may result in warnings, suspension, or account termination.

You keep ownership of your profile, portfolio, and uploaded materials. Unblock owns the platform, design system, workflows, resources, prompts, and brand.

How to submit a good-faith copyright complaint about content on the platform, including the information required for us to review and act on the report.

How the Unblock Partners name and marks may and may not be used, and how to reference Shopify and other third-party trademarks appropriately.

Report suspected infringement of your intellectual property on the platform. Include the work, the location on the platform, and proof of ownership.

How partner payouts are calculated, held for review, and released. Covers approval, refund windows, verification, and required tax and payout information.

How platform fees, managed delivery fees, and success fees are applied to routed or managed projects. Active projects follow the fee structure agreed at scope approval.

Partners are responsible for their own tax reporting and invoicing. Where required, we collect tax information before releasing payouts.

How chargebacks, refunds, and non-payment events affect payouts and account standing, and the review process that applies to disputed payments.

AI-assisted outputs may be inaccurate or incomplete. You must review AI-assisted work before relying on it or sending it to a client. Unblock does not guarantee AI results.

Templates, prompts, guides, and frameworks are provided for productivity. You may not resell, redistribute, scrape, or clone them outside the platform without permission.

How to adapt Unblock templates and prompts safely for client work — review, edit, and take responsibility for the final output you deliver.